Refund and Returns Policy

Effective Date: 11-12-2024

At Shrish World Pvt. Ltd., we are committed to providing you with high-quality products and customer satisfaction. We understand that sometimes, products may not meet your expectations, and we want to make the return and refund process as smooth as possible. Please review our detailed Return and Refund Policy below.

1. Eligibility for Returns

Personal Hygiene Products:

• Personal hygiene items such as soaps, shampoos, deodorants, toothpaste, and other personal care products cannot be returned if opened or used due to hygiene reasons.
• Returns are only accepted if the product is unused, unopened, and in original condition.

Electronic Accessories:

• Electronic accessories such as chargers, headphones, power banks, and phone cases may be returned if unused and in original packaging.
• If the product is defective or damaged upon delivery, it can be returned regardless of whether it has been opened.

Non-returnable Items:

• Clearance items, gift cards, digital products, and items marked as “final sale” are non-returnable.
• Opened or used personal hygiene products are non-returnable.

2. Return Window

• Personal Hygiene Products: Returns must be initiated within 7 days of delivery. After this period, returns will not be accepted for hygiene products.
• Electronic Accessories: Returns must be initiated within 14 days of delivery.

3. Conditions for Return

To process a return, the following conditions must be met:

• The product must be in original condition, unused, and unopened.
• The product must be in its original packaging, with all included accessories, manuals, or free gifts.
• Returns must include the order confirmation or receipt.

4. How to Return a Product

Step 1: Contact Customer Support

To initiate a return, please contact our customer support team at:

• Email: [Insert email address]
• Phone: [Insert phone number]
• Return Form: You can also access a return form on our website [insert link] or request it from our customer support team.

Please include the following details in your return request:

• Order Number
• Product Name and Description
• Reason for Return (e.g., damaged, defective, incorrect item, etc.)
• Photos of the product (if damaged or defective)

Step 2: Return Authorization

Once we receive your return request, our customer support team will issue a Return Authorization (RA) number and provide instructions for returning the product. You will need to include the RA number with your return package.

Step 3: Package the Product

Ensure that the product is securely packaged in its original packaging, including any accessories or gifts that came with it. Write the RA number clearly on the return package to ensure it is processed correctly.

Step 4: Ship the Product Back

Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error. We recommend using a trackable shipping service to return products to avoid loss or damage during transit. The return address will be provided upon approval of your return request.

Step 5: Confirm the Return

Once the product is received, we will inspect it to ensure it meets the return conditions. If the return is approved, we will proceed with either a refund or an exchange (depending on the customer’s request and availability of stock).

5. Refunds

• Eligibility for Refunds: If your return is approved, a refund will be processed to your original payment method.
• Refund Processing Time: Refunds will be issued within 7-10 business days after we receive the returned product.
• Partial Refunds: In the case of items returned in a non-saleable condition (e.g., damaged packaging or missing accessories), we reserve the right to issue a partial refund.

6. Exchanges

• Exchanges for Defective or Damaged Products: If your product is damaged or defective, we will replace it with the same item (if available) or a similar item of equal value. If a replacement is not available, we will issue a full refund.

• Exchanges for Other Reasons: If you would like to exchange an item for a different size, color, or model, please contact our customer support team for assistance. Exchanges are subject to stock availability.

7. Damaged or Defective Products

If you receive a damaged or defective product, we apologize for the inconvenience. Please follow these steps to resolve the issue:

• Contact customer support immediately (within 7 days of delivery) with the order details and photos of the damage or defect.
• Return shipping will be covered by Shrish World if the product is defective or damaged upon arrival.

8. Return Shipping Costs

• For Faulty or Damaged Products: Shrish World will cover the return shipping costs if the product is defective, damaged, or incorrect.

• For Non-Defective Products: If you are returning a product for other reasons (e.g., no longer wanted or purchased by mistake), return shipping costs are the responsibility of the customer.

9. Store Credit Option

If you prefer not to receive a refund, we can issue store credit for the value of the returned product. Store credit can be used for future purchases on the Shrish World website.

10. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact our customer support team:

Shrish World Pvt. Ltd.
Email:  shrishworld3@gmail.com
Phone: +91 92701 06010
Address: Shop No-2, Saraswati Nagar, Parbhani 431 401 , Maharashtra
SHRISH WORLD (OPC) PVT LTD

Important Notes

• By purchasing products from Shrish World Pvt. Ltd., you acknowledge and agree to abide by our Return and Refund Policy.
• We encourage you to review this policy before placing an order to ensure that you are comfortable with our terms.